After placing your order we will despatch it as soon as possible.
With electrical items this can be between 2 to 5 days.
On cutlery, pots and pans and specific cutlery items the delivery is usually BETWEEN 3 AND 7 working days.
If your item is out of stock we will order it in and usually have within two to four working days. Should your item be unavailable from our suppliers we will notify you of any delays as soon as possible.
If you need a specific ITEM VERY QUICKLY PLEASE CONTACT US ON sales@kitchkof.com We will do our best to accomodate your requirements.
If you have any special requirements regarding your order please make a note in the comments box of the ordering process. Please note we cannot arrange deliveries for specific times, only days.
Items are sent via a next day courrier service and the item will need to be signed for upon delivery, if no one is home a card will be left and you can either collect from the local depot or arrange a redelivery.
We will notify you of any delays in your order as soon as we can.
If you have any concerns about your order please email us at sales@kitchkof.com don't forget details such as order number and customer number to help us find your order quicker.
Stock Levels.
Due to the huge range of products available it’s inevitable some items will be temporarily out of stock, in this case you will be contacted if the delay is likely to exceed 7 working days.
Returns Information
We hope that you are pleased with your purchase from kitchkof.com. However, we understand there are occasions when you need to return goods to us.
Goods Reported Faulty Within 28 Days of Receipt If you are reporting faulty goods within 28 days of receipt (please note that for business customers, this is 14 days), then when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.
Goods Reported Faulty More Than 28 Days After Receipt If you are reporting faulty goods more than 28 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
Alternatively, you can contact us direct if the goods do not conform to the contract.
If You Have Changed Your Mind If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
• not open shrink-wrapped or blister pack products or break any manufacturer's seals • not load food stuffs or liquids into any mixing, blending or other food appliance • return in good condition all packaging, manuals, cables etc • return the goods in a condition that would enable kitchkof.com Plc to resell them as new
Please note that the cost of returning these items is the responsibility of the customer. Note: Return carriage costs paid by the customer.
Packaging Goods for Return In all cases where goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines as detailed below.
Return of Faulty Goods: Packaging Guidelines Please note that it is in the interest of all parties to ensure that any faulty goods being returned to us are sufficiently packaged to protect against loss and/or damage during carriage, handling and/or sorting. Where therefore you intend to return any faulty goods, then we strongly recommend that you return those goods in their original packaging (assuming that the original packaging is not damaged).
Where it is not possible to use the original packaging, then please ensure that the goods to be returned are sufficiently packaged and cushioned to provide protection against any reasonably predictable shocks, puncturing, scratching and/or damage that may occur during carriage, handling and/or sorting.
Where we have agreed to collect the goods from you, then our appointed carrier shall be entitled to inspect the quantity, condition and adequacy of the packaging, but it should be noted that it is your responsibility to ensure that sufficient packaging is used to protect the returned goods as stated.
In the event that kitchkof.com reasonably considers that the goods are damaged during carriage, handling and/or sorting due to insufficient or improper protective packaging by you, then kitchkof.com shall not be liable for any loss and/or damage to those good and shall be entitled to reject any goods that do not meet the criteria laid out above. If we have cause to reject any goods, then we shall return those goods to you.
Postage for Standard Delivery
UK Mainland
3 - 7 working days
orders under £50.00 incur a postage charge of £8.00. All order over £50 are FREE postage.
Postage for Special Delivery
UK Mainland
Next day delivery
All Orders incur an additional £20 postal charge
Southern Ireland
All orders sent to Southern Ireland incur a £20.00 postage charge.
Northern Ireland
All orders sent to Northern Ireland incur a £20.00 postage charge
Highlands
All orders sent to the Highlands incur a £20.00 postage charge
We aim for you to receive your product within 3-5 days depending on stock.
If you have any queries about postage please ask by emailing us
You have been fantastic in your communication which is all anyone can ask for. Very happy with the service and will certainly recommend you to my friends
Mrs Paulesu - Yorkshire
Kitchkof.com Everything for your kitchen including the kitchen sink! -
Kitchen Sinks - Kitchen Appliances -Magimix - Onieda - Dualit - Kitchenaid
9am to 5pm Monday to friday for Telephone orders tel 0800
0431423
After placing your order we will despatch it as soon as possible. 
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